FAQs

What is your shipping policy?
Please visit our Shipping Policy page for full details on delivery times, international shipping, and costs.

How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Use this to track your order on our Track Your Order page.

What is your return policy?
You can return most items within 30 days of receiving your order. Items must be unused and in their original packaging. See our full Return and Refund Policy for eligibility, exchanges, and how return shipping costs are handled.

How long does a refund take?
Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method.

Do you ship internationally?
Yes, we ship to multiple countries. Delivery times vary significantly by destination due to customs processing. Please note that any import duties or taxes charged by your country are not included in our prices and are your responsibility. See our Shipping Policy for details.

How do I contact customer support?
Email us at info@somasleep.co.uk and we aim to respond within 24 hours.