Terms of service
Terms of Service
Last updated: [27/06/26]
Welcome to Soma. These Terms of Service govern your access to and use of the website located at https://somasleep.co.uk, and the purchase of any products through the Site (together, the "Services"). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
Soma is a business operating in the United Kingdom. Goods sold through this Site are sold by Soma to customers worldwide, subject to these Terms.
If you have any questions about these Terms, you can contact us at info@somasleep.co.uk.
2. Eligibility
By using the Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian. You confirm that any information you provide to us is accurate, current, and complete.
3. Products
3.1 We make reasonable efforts to display the colors, features, specifications, and details of the products available on the Site accurately. However, we do not guarantee that your device's display will accurately reflect the actual appearance of the products.
3.2 All products are subject to availability. We reserve the right to discontinue any product at any time.
3.3 We reserve the right, but are not obligated, to limit the quantities of any products we offer, and to refuse any order you place with us.
4. Pricing and Payment
4.1 All prices listed on the Site are shown in £ GBP unless otherwise stated, and are subject to change without notice.
4.2 Prices do not include shipping costs, duties, or import taxes unless explicitly stated. As we ship internationally, additional customs duties, taxes, or fees may be charged by your country's customs authority upon delivery. These charges are your responsibility, and we have no control over them.
4.3 We accept payment via the methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the chosen payment method.
4.4 We reserve the right to refuse or cancel an order at our discretion, including in cases of suspected fraud, pricing errors, or unavailability of stock. If we cancel an order after payment has been taken, we will issue a full refund.
5. Shipping and Delivery
5.1 We ship to international destinations as indicated at checkout. Estimated delivery times are provided for guidance only and are not guaranteed.
5.2 Risk of loss and title for products pass to you upon delivery to the shipping carrier.
5.3 You are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect address details provided by you.
5.4 International orders may be subject to customs inspections and delays outside of our control. We are not liable for delays caused by customs processing.
6. Returns, Refunds, and Cancellations
6.1You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
6.2 To initiate a return, please contact us at info@somasleep.co.uk with your order number.
6.3 Refunds will be issued to the original payment method within 10 business days of us receiving and inspecting the returned item.
6.4 Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect, in which case we will cover the cost of return shipping.
6.5 This section does not affect your statutory rights as a consumer, including any rights you may have under the UK Consumer Rights Act 2015 or equivalent consumer protection laws in your country of residence.
7. International Orders
7.1 By placing an order for international delivery, you confirm that the products are for your own personal use and are not for resale, and that the import of such products into your country is lawful.
7.2 You are responsible for complying with all laws and regulations of the country in which you are receiving the products, including obtaining any required licenses or permits.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Soma or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Site without our prior written consent.
9. User Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the Site, our systems, or networks
- Use any automated means (bots, scrapers) to access the Site without our permission
- Submit false or misleading information when placing an order
We reserve the right to suspend or terminate your access to the Site if we believe you have violated these Terms.
10. Limitation of Liability
To the fullest extent permitted by law, Soma shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
11. Disclaimer of Warranties
The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable consumer protection law.
12. Indemnification
You agree to indemnify and hold Soma harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site.
13. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer residing outside the UK, you may also be entitled to bring proceedings in your country of residence under applicable local consumer protection laws, where such rights cannot be waived.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Soma Email: info@somasleep.co.uk Website: https://somasleep.co.uk